We provide cutting-edge solutions that enhance connectivity and customer engagement.
Empower growth, innovation, and seamless experiences across the industry.
Telecom, Media & Entertainment
The Telecom, Media, and Entertainment sectors are constantly evolving, driven by rapid technological advancements and changing consumer expectations. At Kalinga, we specialize in offering innovative solutions that help businesses in these industries stay ahead of the curve. From improving customer engagement and service delivery in telecom to leveraging data analytics for better content distribution in media, we help our clients streamline their operations and enhance their competitive edge. Our services are designed to optimize connectivity, drive digital transformation, and meet the growing demands of a tech-savvy consumer base. In the highly competitive telecom, media, and entertainment landscape, businesses need to adapt quickly to emerging trends such as 5G, OTT platforms, and personalized content delivery. Kalinga provides tailored solutions that integrate cutting-edge technologies, streamline customer support processes, and create seamless, engaging experiences across multiple channels. Whether it’s improving operational efficiency, launching new digital services, or creating innovative marketing strategies, our expertise helps companies in these sectors accelerate growth, increase customer loyalty, and achieve long-term success in a fast-paced digital world.
Kalinga Competitive Edge
Unlock efficiency and growth with Kalinga’s cutting-edge services. Experience seamless operations, enhanced productivity, and long-term success. With Kalinga, businesses can unlock new opportunities, drive innovation, and maintain a competitive edge in today’s dynamic market.
Domain Expertise
Domain Expertise for Targeted Solutions
With years of industry experience, we offer specialized knowledge to solve complex business challenges. Our domain expertise ensures that we provide relevant, impactful solutions tailored to your unique needs.
By leveraging deep insights and best practices, we help businesses achieve sustainable growth and long-term success.
Proven Track Record
With a history of delivering successful results, we have established a strong reputation in the industry. Our proven track record showcases our ability to consistently exceed client expectations and drive growth. By focusing on quality, reliability, and innovation, we ensure long-term success and client satisfaction.
Transformational Solutions
We provide innovative, forward-thinking solutions that drive meaningful change across industries. Our transformational strategies enable businesses to improve efficiency, enhance customer experiences, and achieve sustainable growth. With a focus on digital transformation and continuous improvement, we help companies stay ahead in a rapidly evolving market.
Offerings
Customer Acquisition:
- Targeted Database Sourcing and Data Scrubbing
- Sales Support and Customer Win-back Strategies
- Lead Generation and Nurturing Campaigns
- Welcome Calls and Cross-Sell/Up-Sell Opportunities
- Multilingual Support for Enhanced Customer Engagement (Telugu, Tamil, Oriya)
- Automated Call Distribution (ACD) and Interactive Voice Response (IVR)
- Email Correspondence for Effective Communication
Order Fulfillment:
- Order Entry and Efficient Processing
- Provisioning Support for Timely Delivery
- Activation Assistance and Troubleshooting
- Field Engineer Support and Coordination
- Seamless Supplier and Partner Coordination
Customer Service:
- Effective Query, Request, and Complaint Resolution
- Feature Upgrades and VAS Service Support
- Customer Loyalty Management and Retention
Technical Support:
- L0, L1, and L2 Technical Support for Comprehensive Assistance
- Installation Support and Troubleshooting
- Specialized GPRS Help Desk Services
- Creation and Documentation of Standard Operating Procedures (SOP)
- Monitoring Network Outages and Providing Timely Solutions
- Field Coordination and On-Site Support
Billing & Collections:
- Billing Enquiries Resolution (Duplicates, Payment Issues)
- Flexible Payment Options and Locations
- 30/60/90-Day Collections for Timely Payments
- Processing Overdue and Return Check Payments
- Online Payment Processing for Convenience
Technology Service Group:
- Digital Consulting for Tailored Business Solutions
- CRM Solutions to Enhance Customer Relationships
- BI & Analytics: Desktop/Interaction/Process for Informed Decision-Making
- Rapid Application Deployment for Quick Time-to-Market
- Social Media Management: Response Management, ORM, and Command Centres
- Field Force Automation for Sales, Service, and Collections
- Social Media Response Management and WhatsApp Integration
- Digital Transformation: Presence, Engagement, Automation, Niche Apps, and Insights
Digital Customer Experience (CX):
- AI-Enabled Speech Analytics for Automated Quality Assurance
- Personalized Customer Experience (EXP) for Enhanced Engagement
- Customer Access and Interaction Management for Seamless Communication
- Social Engagement and Digital Intelligence for Real-Time Insights
- Cognitive Conversational UI Services: Voice Bots, Virtual Assistants, and Chatbots
- Intelligent Robotic Process Automation (RPA) for Streamlined Operations
- Blockchain Technology for Secure, Transparent Transactions
Digital Process Automation:
- Data Science and Analytics: Predictive, Text, and Data Analytics Solutions
- Artificial Intelligence & Natural Language Processing (NLP) Solutions for Smarter Decisions
- Digital Command Centres for Real-Time Data Monitoring and Management
Other Tech-Enabled Services:
- Quality Automation for Improved Efficiency and Consistency
- ITO and ITSM Services for Optimized IT Operations
- CTF Solutions for Enhanced Transaction Flows
- Auto TPA Services for Faster Claims Processing
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